News for 'Customer Service'

HCLTech counts on M&As to add 1.5% to revenue

HCLTech counts on M&As to add 1.5% to revenue

Rediff.com14 Jan 2026

HCLTech expects its recent large acquisitions to contribute about 1.5 per cent to revenue in 2026-27 (FY27), Chief Executive Officer and Managing Director C Vijayakumar said, as the company looks to build newer revenue streams in a subdued macroeconomic environment.

500% US Tariff Threat Looms Over India

500% US Tariff Threat Looms Over India

Rediff.com9 Jan 2026

A 500 per cent tariff would effectively shut out India's goods and services exports to the US.

First-time luxury buyers power BMW to record sales

First-time luxury buyers power BMW to record sales

Rediff.com19 Jan 2026

The share of first-time luxury customers in BMW's portfolio has risen sharply -- from around 43 per cent in 2024 to nearly 49 per cent in 2025. In some models, the figure is even higher.

Forced to Buy Home Loan Insurance? Know Your Rights

Forced to Buy Home Loan Insurance? Know Your Rights

Rediff.com4 Feb 2026

Ask rediffGURU Naveenn Kummar your insurance mutual fund and personal finance-related questions.

RBI focuses on better customer service

RBI focuses on better customer service

Rediff.com8 Sep 2011

'Prevention is better than cure' seems to be the focal point of the latest action points of the Reserve Bank of India (RBI) in the Annual Conference of Banking Ombudsman. So, the apex bank is looking at setting a template of good customer service that will prevent consumer grievance.

Live selfie, location lock: India tightens KYC rules for crypto exchanges

Live selfie, location lock: India tightens KYC rules for crypto exchanges

Rediff.com11 Jan 2026

Under the new rules, users must take a "live selfie" using software that verifies their presence, typically through eye-blinking or head movement. The measure helps prevent the use of static photos or deepfakes.

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

Rediff.com17 Dec 2025

The country's largest IT services firm Tata Consultancy Services on Wednesday outlined an aggressive plan to become the "world's largest AI-led technology services company" as CEO K Krithivasan shared that the company has logged about $1.5 billion in annualised revenue.

Got a flair for customer service?

Got a flair for customer service?

Rediff.com2 Jun 2005

Manpower ITeS is looking out for Customer Support Professionals, Voice-cum-Data Associates and Technical Support Officers for its call centre and BPO clients.

Bharti Enterprises, Warburg Pincus to acquire 49% stake in Haier India

Bharti Enterprises, Warburg Pincus to acquire 49% stake in Haier India

Rediff.com25 Dec 2025

Sunil Bharti Mittal-led conglomerate Bharti Enterprises and private equity firm Warburg Pincus will collectively acquire a 49 per cent stake in Haier Appliances India, the local unit of China's Shandong-based Haier group, for an undisclosed amount. The transaction, according to industry sources, values the company at about 15,000 crore.

Women Power India's Retail Push

Women Power India's Retail Push

Rediff.com5 Jan 2026

'It's harder to attract women initially, but once they come in, retention is significantly higher.'

AI Changes Who Gets Hired And Fired

AI Changes Who Gets Hired And Fired

Rediff.com14 Jan 2026

As AI adoption replaces routine roles, hiring is increasingly shifting toward AI-specific skills.

How India Is Rewriting Its FTA Playbook

How India Is Rewriting Its FTA Playbook

Rediff.com28 Jan 2026

India has been on an FTA-signing spree of late. Since 2021, it has signed eight trade agreements, three of which -- with the UK, Oman and New Zealand -- were finalised in 2025 alone.

India-US Deal Shields Farmers

India-US Deal Shields Farmers

Rediff.com4 Feb 2026

New Delhi will substantially reduce tariffs on industrial and agricultural goods while continuing to protect sensitive sectors. Tariffs on some agricultural products that are not traditionally considered sensitive will be brought down to zero, while in the case of relatively sensitive items, duties will be reduced in a graded manner and quotas will be imposed.

Lessons To Learn From The Tatas

Lessons To Learn From The Tatas

Rediff.com30 Jan 2026

Usually, in the western view, corporate success is attributed to efficiency, organisational structure, and scale. R Gopalakrishnan and Harish Bhat argue that philosophy, culture, and the transmission of values are more important for sustaining growth and profitability of an enterprise over a period of time.

Blinkit drops 10-minute delivery claim; Swiggy, Zepto may follow suit

Blinkit drops 10-minute delivery claim; Swiggy, Zepto may follow suit

Rediff.com13 Jan 2026

Eternal-owned quick-commerce firm Blinkit has dropped its '10-minute' delivery claim after intervention by the Labour Ministry amid growing concerns over the welfare and safety of delivery workers.

Where Hiring Will Take Place In 2026

Where Hiring Will Take Place In 2026

Rediff.com19 Jan 2026

'Headcount expansion is more likely in revenue-linked and product-critical teams than in broad based hiring.'

Budget 2026: Next 5 Reforms Needed To Boost Growth

Budget 2026: Next 5 Reforms Needed To Boost Growth

Rediff.com28 Jan 2026

Sustaining 8 per cent-plus growth rates is necessary if we are to reach high-income status by 2047, points out Amitabh Kant.

New labour codes drag HCLTech Q3 profit to Rs 4,076 crore

New labour codes drag HCLTech Q3 profit to Rs 4,076 crore

Rediff.com12 Jan 2026

IT services firm HCLTech on Monday reported a 11.2 per cent decline in consolidated net profit to Rs 4,076 crore in the October-December quarter of FY26.

What India Ordered On Blinkit In 2025

What India Ordered On Blinkit In 2025

Rediff.com31 Dec 2025

India's shopping carts on Blinkit turned into quiet storytellers this year.

SIM-Binding Standoff: Telcos Vs Apps

SIM-Binding Standoff: Telcos Vs Apps

Rediff.com17 Dec 2025

App-based communication services providers and Indian telcos are at loggerheads over the SIM-binding directions issued by the department of telecom, which are to be complied with by the end of February 2026.

NPCI sets up unit to scale up digital infra beyond payments

NPCI sets up unit to scale up digital infra beyond payments

Rediff.com5 Jan 2026

Moving beyond digital payments, the National Payments Corporation of India (NPCI), the operator of Unified Payments Interface, is planning to add more muscle to the country's digital infrastructure by setting up a fourth subsidiary, NPCI Tech Solutions Ltd (NTSL).

Bajaj Chetak Takes the Slow Road To Global Reach

Bajaj Chetak Takes the Slow Road To Global Reach

Rediff.com15 Jan 2026

Bajaj Auto is planning a slow, calibrated push to take the Chetak, its electric scooter, to more than 100 countries on the strength of its distributor network and market-specific localisation rather than an aggressive global rollout, reports Sohini Das.

2025: Women, Freshers Dominate Hiring Momentum

2025: Women, Freshers Dominate Hiring Momentum

Rediff.com23 Dec 2025

Hiring was strongest in education and training, healthcare services, retail, financial services and wellness.

Commission structure in life insurance sector may change

Commission structure in life insurance sector may change

Rediff.com8 Jan 2026

The committee formed under the Life Insurance Council to review the commission structure in the life insurance sector has recommended capping distributor commissions or deferring them to ease acquisition costs. The recommendations will be sent to the insurance regulator -- Insurance Regulatory and Development Authority of India (Irdai).

Agencies flag 'crypto hawala' pipeline funding terror in J-K

Agencies flag 'crypto hawala' pipeline funding terror in J-K

Rediff.com18 Jan 2026

Mirroring the traditional hawala system, where money is sent through non-banking channels, this digital version uses the anonymity of unregulated cryptocurrency to erase the financial trail and inject cash into the domestic economy.

PSBs rework branch plan to pare costs

PSBs rework branch plan to pare costs

Rediff.com23 Dec 2025

In order to optimise branch efficiency, public sector banks (PSBs) are reworking their strategies to streamline operations and reduce cost amid changing customer behaviour. The strategies include closing or merging low traffic branches and reducing their size in smaller centres.

India's free trade agreements decoded

India's free trade agreements decoded

Rediff.com22 Dec 2025

India on Monday announced closure of negotiations for a free trade agreement signed with New Zealand, its 18th deal so far as the country aims to boost bilateral trade and investments. The India-New Zealand FTA is expected to be signed in the next three months and it is likely to come into force next year.

Trai Launches Digital Consent Pilot

Trai Launches Digital Consent Pilot

Rediff.com11 Dec 2025

A national rollout will take place after the pilot test in which SBI, PNB, Axis Bank, Bank of Maharashtra, Canara Bank, Kotak Mahindra Bank, IndusInd Bank, ICICI Bank, HDFC Bank, Indian Overseas Bank and Punjab & Sind Bank are participating.

Profit-Focused Startups Power India's Strong IPO Revival

Profit-Focused Startups Power India's Strong IPO Revival

Rediff.com16 Jan 2026

Eighteen new-age technology firms went public during the year, a near triple increase from the five firms that debuted in 2023 and 38 per cent more than 2024's tally of 13.

India Post suspends all mail services to US

India Post suspends all mail services to US

Rediff.com31 Aug 2025

India Post has suspended all mail operations to the US due to a lack of clarity regarding new customs regulations imposed by the US Customs Department. The suspension affects all categories of mail, including letters, documents, and gift items.

Bharat vrooms ahead of India in car sales growth

Bharat vrooms ahead of India in car sales growth

Rediff.com7 Jan 2026

Rural India outpaced urban centres in passenger vehicle sales in 2025, recording a growth of 12 per cent compared with 8 per cent in cities.

Op Sindoor forced Pak to carry out hurried...: CDS

Op Sindoor forced Pak to carry out hurried...: CDS

Rediff.com10 Jan 2026

Operation Sindoor compelled Pakistan to undertake constitutional amendments, which is an acknowledgement that things did not go well for the neighbouring nation, Chief of Defence Staff General Anil Chauhan has said.

Revealed: How US ensured Jaishankar's security during shutdown

Revealed: How US ensured Jaishankar's security during shutdown

Rediff.com9 Jan 2026

The US Department of State highlighted a mission-defining challenge during External Affairs Minister S Jaishankar's visit in November amid the US government shutdown, detailing the security measures taken to ensure his protection.

Sale of defective TV: Flipkart, Thomson found guilty of deficiency in service

Sale of defective TV: Flipkart, Thomson found guilty of deficiency in service

Rediff.com26 Jun 2025

Ruling that Flipkart cannot "escape liability" as "mere intermediary" in an online purchase, a consumer commission here has found the e-commerce platform and television manufacturing company Thomson guilty of deficiency in service after a defective TV was delivered to a customer.

'After GST cut, innovation will boost life insurance'

'After GST cut, innovation will boost life insurance'

Rediff.com5 Dec 2025

The reduction in goods & services tax (GST) on individual life and health insurance premiums has been called a "landmark step" for making insurance affordable and inclusive. In a panel discussion at the Business Standard BFSI Insight Summit 2025, Anup Bagchi, managing director (MD) & chief executive officer (CEO) of ICICI Prudential Life Insurance; Mahesh Balasubramanian, MD & CEO of Kotak Life Insurance; Tarun Chugh, MD & CEO of Bajaj Life Insurance; and Ratnakar Patnaik, MD of Life Insurance Corporation of India (LIC), listed what else the industry needs to reach more people.

Maruti Suzuki plans to localise EV components in next few years

Maruti Suzuki plans to localise EV components in next few years

Rediff.com15 Dec 2025

Maruti Suzuki India plans to localise battery production and other critical components over the next few years as part of strengthening the overall EV ecosystem in the country. The company, which plans to launch its first electric vehicle - e VITARA in the domestic market next year, is looking to instill confidence in the buyers as it looks to strengthen the overall EV ecosystem.

Fiat, NIS Sparta in customer service pact

Fiat, NIS Sparta in customer service pact

Rediff.com20 Oct 2003

Automaker Fiat India on Monday said it has tied up with NIS Sparta, a leading consulting and training organisation in customer relationship management, the latest in a series of steps taken to enhance customer service.

At $4.4 bn, Shriram Fin to get India's largest financial-sector FDI

At $4.4 bn, Shriram Fin to get India's largest financial-sector FDI

Rediff.com20 Dec 2025

Leading non-banking financial company (NBFC) Shriram Finance on Friday said Japan-based MUFG Bank would invest Rs 39,618 crore, or $4.4 billion, to acquire a 20 per cent stake on a fully diluted basis through a preferential issue of equity shares.

Govt makes active SIM link mandatory for messaging apps

Govt makes active SIM link mandatory for messaging apps

Rediff.com30 Nov 2025

The Indian government has directed app-based communication services like WhatsApp and Telegram to ensure continuous linkage to a user's active SIM card to combat cyber fraud. Non-compliance will result in penalties under the Telecommunications Act, 2023.